These terms are between you and Mediart Solutions, Inhaber Zharko Popovski,
c/o Autorenglück #27850, Albert-Einstein-Straße 47, 02977 Hoyerswerda, Deutschland
([email protected]),
the operator of WebzPhone. See our Legal Notice.
2. Acceptance
By creating an account and using WebzPhone you agree to these Terms of Service and our Privacy Policy.
3. The service
WebzPhone is a prepaid, pay-as-you-go (PAYG) service that lets you place international telephone calls from your web browser, manage a private address book (Contacts) for quick dialing, and view call history and rates. Voice connectivity is provided through third-party carriers (Twilio / Telnyx). There are no monthly subscriptions and no monthly fees. You pay only for the calls you make, calculated from the actual connected duration.
4. Eligibility
You must be at least 18 years old and have the legal capacity to enter into a contract. You are responsible for any use of your account.
5. Account
Provide accurate registration information and keep it up to date.
You are responsible for safeguarding your password and for all activity under your account.
One person may hold one personal account; organisation owners may additionally create member accounts as described in section 7b. We may verify, suspend or close accounts that are inactive, fraudulent or in breach of these terms.
6. Credits & payments
Credits are purchased in advance through Stripe and added to your balance on successful payment. Payments are processed by Stripe; we never store your card details.
In V1, purchased credits do not expire.
The per-minute rate for a destination is shown before you call. Rates follow: customer rate = max(minimum rate, wholesale rate × (1 + markup)) + fixed fee, and may change over time.
There is no subscription and no hidden monthly fee. Only Auto Top-Up, if you enable it, can add credits automatically.
We issue refunds where required by law or, at our discretion, for genuine billing errors. Contact us to request a refund.
7. Calls & billing
Calls are billed by their actual connected duration (per started minute) using a stored billing snapshot, so historical calls are never re-priced.
You can only start a call if your balance covers the minimum billable amount; the maximum call length is limited by your available balance.
WebzPhone does not record or store the content/audio of calls in V1.
Rates, balances and billing are determined by our systems, which are authoritative; the app is not.
7a. Contacts (address book)
Contacts are provided for your convenience to store frequently called numbers (name, phone number, company, email, note, tags) and to call them directly from the phone pad or Contacts page.
Contacts are strictly private to your account, stored in the EU, and never shared with carriers or third parties. You can create, edit, delete (single or bulk) or import via CSV (max 2MB, 500 rows, columns name, phone_number, company, email, note, tags) at any time.
You represent that you have the necessary consent to store any third-party personal data (e.g., a contact's phone number) and that you will not use Contacts to store unlawful data.
Contacts do not affect call pricing; they only pre-fill the dialer. Deleting your account immediately purges all contacts.
7b. Enterprise organisation accounts
An organisation account can be created by registering as an organisation (selecting "Organisation" and providing the organisation name) or by purchasing an enterprise credit package. The registrant/buyer becomes the organisation owner.
The owner may create an unlimited number of member accounts. Each member is a separate login with their own credentials, created by the owner. The owner is responsible for the accuracy of member details, for having the members' consent to create these accounts, and for all use of the organisation account.
All calls made by members are paid from the organisation's shared credit pool. Organisation accounts may only purchase enterprise credit packages; members cannot make purchases themselves.
The owner may set a monthly spend limit per member. When a member's limit is reached, new calls are blocked and an in-progress call may be ended. Limits are enforced automatically.
The owner can view organisation call records (which member called which number, duration, and cost) and member spending. Members are informed that the organisation owner can access this information.
Organisation administrators and owners are controllers of the member personal data they add; WebzPhone processes it on their behalf as described in the Privacy Policy.
8. Auto Top-Up
Auto Top-Up is optional. When your balance falls below your chosen threshold, we charge your saved Stripe payment method for your chosen amount and add it as credit. It is disabled automatically after repeated payment failures. You can turn it off at any time.
9. Acceptable use
You may not use the service for unlawful, fraudulent, abusive, harassing or spam purposes, including bulk unsolicited calling or harassment via the Contacts feature.
You may not attempt to bypass rate limits, security controls, identity verification or payment obligations, or to scrape or bulk-import contacts in violation of third-party privacy rights.
You are responsible for complying with the laws of the countries you call from and to, and for obtaining consent before storing or calling third-party numbers in your Contacts.
10. Availability & liability
The service is provided "as is" and "as available". Voice quality and reachability depend on third-party carriers and the public telephone network. To the maximum extent permitted by law, we are not liable for indirect or consequential loss, and our liability is limited to the credit balance in your account. Nothing excludes liability that cannot be excluded by law.
11. Termination
You may delete your account at any time from your account settings. We may suspend or terminate accounts for breach of these terms, fraud, or legal/regulatory reasons. Financial records are retained as required by law, but your personal data is erased or anonymised.
12. Changes to these terms
We may update these terms from time to time. Material changes will be communicated through the service or by email. Continued use after changes take effect constitutes acceptance.
13. Governing law & jurisdiction
These terms are governed by the laws of the Federal Republic of Germany. For consumers residing in the EU, mandatory consumer-protection provisions of your local law remain applicable. The EU Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr.
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